2-Day Workshop · 29–30 Oct 2026 · Amara Singapore
Whether you're addressing tension between colleagues, giving honest feedback, or steering a conversation that has already gone off course, knowing what to say — and how to say it — makes the difference between resolving a situation and inflaming it. This workshop equips leaders to approach difficult workplace conversations with confidence, reduce defensiveness, and resolve conflict using the internationally recognised Nonviolent Communication (NVC) framework.
Fees (SGD nett, per person)
Govt billing via Vendors@Gov / InvoiceNow - 30 days term
Trusted by Leaders & Practitioners
"It is my pleasure to recommend Miki for her NVC coaching skills. Miki has a broad set of experiences to draw from, and a real gift for guiding others. Highly recommended."
"Our team truly gained a lot from the experience. We all found the workshop incredibly valuable, and the practical insights have already made a positive impact on our daily interactions."
"Miki effortlessly introduced new concepts and really made learning fun for me. I can say with complete confidence that I am a very different person."
WHY THIS MATTERS
Every leader encounters conversations that are uncomfortable, emotionally charged or difficult to navigate. Whether you're managing performance, working across departments or communicating upward, avoiding these conversations rarely solves the problem. Handling them constructively is what distinguishes effective leaders.
Team members don't always speak openly. Giving feedback, addressing poor performance and resolving disagreements require communication that builds accountability without creating defensiveness.
Leaders often need to raise concerns, challenge decisions or advocate for their teams. Communicating upward requires honesty, clarity and respect — without damaging credibility or trust.
Cross-functional work depends on collaboration rather than authority. Different priorities, misunderstandings and competing interests can easily create friction when communication breaks down.
Most leaders were never taught the "how".
Leadership models describe the behaviours of a good leader, but rarely give you the language to deliver them under pressure. This workshop closes that gap — a structured, repeatable way to have the right conversation, even with difficult people, even across hierarchy.
WHY THIS COURSE
Most leadership programmes describe ideal leader behaviours. This one gives you a structured language and a repeatable process for having the right conversations — even under pressure, even with difficult people, even across hierarchy.
Built on Nonviolent Communication (NVC), developed by Dr. Marshall B. Rosenberg, participants learn a practical framework for navigating conflict, giving feedback, building trust and strengthening collaboration through realistic workplace scenarios. Four principles sit at its core:
Who Should Attend
Designed for leaders who manage teams, report to superiors, and collaborate with peers — the everyday three-directional reality of organisational leadership. No prior knowledge of NVC is required; participants bring their real workplace challenges as the material.
The EMPATH Framework
EMPATH translates NVC principles into an actionable roadmap leaders can apply immediately — across all three relational directions: downward to your team, upward to supervisors, and laterally with peers.
Build awareness of your own communication habits, emotional triggers and leadership style, so you respond thoughtfully instead of reacting under pressure.
Practical techniques for encouraging open dialogue and creating conversations where people feel heard, respected and willing to contribute.
Adapt your approach to different personalities, cultures and organisational levels, keeping conversations respectful and effective across diverse teams.
Build the confidence to model and reinforce constructive communication within your team, helping create a more collaborative workplace culture.
Apply the framework to real leadership moments — giving feedback, managing conflict, coaching team members and handling difficult conversations with confidence.
Use reflection and feedback to keep strengthening your communication skills and the quality of every future leadership conversation.
Programme Outline
Role-play scenarios, peer-feedback exercises and real workplace challenges run throughout. Participants don't just learn about constructive leadership — they practise it, with each other, in a safe cohort.
Your Facilitator
With over a decade of experience, Miki has helped leaders, professionals and organisations strengthen communication, navigate conflict and build healthier workplace relationships. She is known for creating a safe and engaging learning environment where participants can practise challenging conversations with confidence.
A Japanese author, speaker and leadership coach, Miki was recognised as one of the Top 10 Best Leaders in Professional Training and Coaching Companies in Singapore (2023) by CEO Insights Asia. Her facilitation combines warmth, cultural sensitivity and practical application, enabling participants to translate NVC principles into everyday leadership conversations.
"Miki's engaging and warm facilitation, and her willingness to share examples from her own life, helped students to see, hear, and feel the difference between NVC and non-NVC."
~ Tysza Gandha (PhD), Mindful Movement Teacher & Researcher
What You'll Gain
Every module is grounded in scenarios drawn from real workplace contexts. Participants leave with skills they can use the next working day.
Identify your existing patterns — what serves you, what limits you, and where NVC makes the fastest difference in daily interactions.
Address inter-team and inter-departmental conflict with structured, blame-free dialogue that aligns people on shared goals.
A structured tool for surfacing the underlying needs driving behaviour — so you lead with motivation, not mandates.
Frameworks for advocating to supervisors, managing expectations across reporting lines, and building trust with peer leaders.
Describe situations factually before evaluating them — reducing misunderstanding and defensiveness in any conversation.
A personalised implementation roadmap with milestones tailored to your role, team size and organisational context.
Why This Workshop Is Different
Many similar training hands you frameworks you forget by the following week. This workshop builds a repeatable practice — and every run is tuned to the leaders in the room.
Frequently Asked Questions
You can download the justification letter below and adapt it to your role and agency.
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Amara Singapore · 9:00 am – 5:00 pm · Early Bird closes 8 October